FAQs
General Questions
What is your return policy?
- For parts and smaller items, we accept returns within 30 days of purchase. Items must be in original condition and packaging.
- For commercial foodservice equipment, once the equipment is signed for, you own it and any issues must be coordinated with the manufacturer. However, we can help facilitate as required.
How can I track my order?
- Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
Do you offer international shipping?
- No, we do not ship internationally currently. Shipping is limited to the continental United States.
Payment and Billing
What payment methods do you accept?
- We accept major credit cards (Visa, MasterCard, American Express), . If businesses want to open an account, contact our customer service and we’ll be happy to help.
Is my payment information secure?
- Yes, we use SSL encryption to ensure your payment information is secure and tokenize any payment information.
Account and Orders
How do I create an account?
- Click on the “Sign Up” button at the top right corner of our homepage and fill in the required information.
Can I cancel or modify my order?
- Orders can be canceled or modified within 1 hour of placing them. Please contact our customer service department for assistance (269-350-1337).
Products and Stock
How do I know if an item is in stock?
- Product availability is indicated on the product page. If an item is out of stock, you can sign up for notifications.
Shipping and Delivery
What are your shipping options?
- For replacement parts and smaller items, we offer standard shipping for free on all . Expedited and overnight shipping is possible at additional cost. However, most in-stock items ship ground within 24 hours of purchase. Contact our customer service to coordinate any special shipping requirements.
- Larger items are shipped via freight less-than-truckload (LTL). Allow for 10-14 days for delivery. Expedited shipping is usually not available. A customer service representative will reach out to you if there is an issue or a larger than anticipated lead time is required.
What should I do if my package is lost or damaged?
- Contact our customer service immediately. We will investigate and resolve the issue as quickly as possible.
Customer Support
How can I contact customer service?
- You can reach us via email at sales@aldevra.com or call us at 269-350-1337.
Shipping FAQs
What are your shipping options?
- We offer standard shipping for free on all replacement parts. Expedited and overnight shipping is possible at additional cost. However, most in-stock items ship ground within 24 hours of purchase. Contact our customer service to coordinate.
- Larger items are shipped via freight less-than-truckload (LTL). Allow for 10-14 days for delivery. Expedited shipping is usually not available. A customer service representative will reach out to you if there is an issue or a larger than anticipated lead time is required.
How much does shipping cost?
- Shipping is included for all replacement parts. For all other items, shipping costs depend on the shipping method you choose, additional delivery options, and the destination. You can view the shipping costs at checkout before completing your purchase or contact customer service to coordinate any special shipping requirements.
Do you offer free shipping?
- Yes, we offer free standard shipping on replacement parts, filters and some small appliances. Items with free shipping will say so on the product page.
How long will it take to receive my order?
- Delivery times vary based on the shipping method and products selected. However, Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping delivers the next business day. Less than Truckload or Line Haul options can take longer.
Can I track my order?
- Yes, once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account and view the status of all your orders.
Do you ship internationally?
- No, we do not ship internationally currently. Shipping is limited to the continental United States.
What should I do if my package is lost or damaged?
- If your package is lost or damaged, please contact our customer service immediately. We will investigate the issue and work to resolve it as quickly as possible.
Can I change my shipping address after placing an order?
- If you need to change your shipping address, please contact our customer service within 1 hour of placing your order. We will do our best to accommodate your request.
What carriers do you use for shipping?
- We use a variety of carriers including USPS, UPS, FedEx, and DHL, depending on the shipping method and destination.
How do I qualify for free shipping?
- Free shipping for replacement parts, filters, and some small appliances is indicated on the product page. For large orders, use the “request a quote” function and our sales personnel will provide you with the best possible price.
Product FAQs
How do I know if an item is in stock?
- Product availability is indicated on the product page. If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again.
What should I do if the product I want is out of stock?
- You can sign up for restock notifications on the product page. We will send you an email as soon as the item is back in stock. Or contact customer service.
Do you offer product warranties?
- Yes, most of our products come with a manufacturer’s warranty. The warranty details are provided on the product page and in the product manual.
Can I request a product that is not listed on your website?
- If you are looking for a specific product that is not listed, please contact our customer service. We may be able to special order it for you.
Are the product images on your website accurate?
- We strive to provide accurate images and descriptions of our products. However, colors and details may vary slightly due to differences in monitors and lighting.
How can I find more information about a product?
- Detailed product information, including specifications, features, and customer reviews, is available on the product page. If you need additional information, please contact our customer service.
Do you offer product customization?
- Some of our products can be customized. Contact customer service with your specific requirements.
What should I do if I receive a defective product?
- If you receive a defective product, please contact our customer service immediately. We will arrange for a replacement or refund as per our return policy.
How do I care for and maintain my product?
- Care and maintenance instructions are usually provided in the product manual. You can also find this information on the product page or contact our customer service department for assistance.
Can I see customer reviews for a product?
- Yes, customer reviews are available on the product page. Reading reviews can help you make an informed decision about your purchase.
Do you offer bulk purchase discounts?
- For larger orders you can request a quote for the best possible price. Please contact our sales team for more information on bulk pricing and availability.
Commercial Kitchen Replacement Parts FAQs
- How do I find the right replacement part for my equipment?
- You can search for replacement parts by the model number of your equipment or by the part number. If you’re unsure, our customer service team can assist you in finding the correct part.
Do you offer parts for all brands of commercial kitchen equipment?
- We carry a wide range of parts for many popular brands. If you don’t see the brand or part you need, please contact us, and we may be able to special order it for you.
Are your replacement parts OEM (Original Equipment Manufacturer)?
- We offer both OEM and high-quality aftermarket parts. The product description will indicate whether a part is OEM or aftermarket.
How can I ensure the part I order is compatible with my equipment?
- Check the product description for compatibility information. If you have any doubts, please contact our customer service with your equipment’s model number for verification.
What is your return policy for replacement parts?
- We accept returns of unused and unopened parts within 30 days of purchase. Please refer to our return policy for more details.
Do you offer installation services for replacement parts?
- Yes, depending on your location. Contact customer service for a quote.
How long does it take to receive a replacement part?
- Delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 5-7 business days.
Can I expedite the shipping of my replacement part?
- Yes, expedited shipping options are available at checkout. Contact customer service for expedited options. These will be at an additional cost.
What should I do if the part I need is not listed on your website?
- If you can’t find the part you need, please contact our customer service. We may be able to source it for you or provide an alternative solution.
Do you offer bulk purchase discounts for replacement parts?
- Yes, we offer discounts for bulk purchases. Please contact our sales team for more information on bulk pricing and availability or use the “request a quote” function.
How do I know if a part is in stock?
- Product availability is indicated on the product page. If a part is out of stock, you can sign up for notifications to be alerted when it becomes available again.
Are there any warranties on replacement parts?
- Most of our replacement parts come with a manufacturer’s warranty. Warranty details are provided on the product page.
Can I get technical support for installing a replacement part?
- We do not provide installation services for replacement parts. .
Mavrik Replacement Parts FAQs
What types of Mavrik replacement parts do you offer?
- We offer a wide range of Mavrik replacement parts including burners, valves, thermostats, gaskets, and more for various commercial kitchen equipment.
Are Mavrik parts OEM or aftermarket?
- Mavrik parts are high-quality aftermarket parts designed to meet or exceed the performance of OEM parts.
How do I find the right Mavrik part for my equipment?
- You can search for Mavrik parts by the model number of your equipment or by the part number. If you’re unsure, our customer service team can assist you in finding the correct part.
Are Mavrik parts compatible with all brands of commercial kitchen equipment?
- Mavrik parts are designed to be compatible with a wide range of brands. Please check the product description for compatibility information or contact our customer service for assistance.
What is the warranty on Mavrik replacement parts?
- Mavrik parts typically come with a 180-day warranty. Warranty details are provided on the product page.
How can I ensure the Mavrik part I order is compatible with my equipment?
- Check the product description for compatibility information. If you have any doubts, please contact our customer service with your equipment’s model number for verification.
What is your return policy for Mavrik parts?
- We accept returns of unused and unopened Mavrik parts within 30 days of purchase. Please refer to our return policy for more details.
Do you offer bulk purchase discounts for Mavrik parts?
- Yes, we offer discounts for bulk purchases. Please contact our sales team for more information on bulk pricing and availability or use the “request a quote” function.
How long does it take to receive a Mavrik replacement part?
- Delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 5-7 business days.
Can I expedite the shipping of my Mavrik part?
- Yes, expedited shipping options are available at checkout. Delivery times and costs will vary based on the selected option.
What should I do if the Mavrik part I need is not listed on your website?
- If you can’t find the Mavrik part you need, please contact our customer service. We may be able to source it for you or provide an alternative solution.
Do you offer technical support for installing Mavrik parts?
- While we do not provide installation services, our customer service team can offer technical support and guidance for installing Mavrik parts.