• Shipping Policy - Shop Aldevra

General Information 

  • All orders are subject to product availability.  
  • If an item is not in stock at the time you place your order, we will notify you and coordinate a refund of the total amount of your order or a later delivery date 

Delivery Location 

  • Items offered on our website are only available for delivery to addresses in the continental United States.  
  • Any shipments outside of the continental United States require direct coordination with our sales staff. 

Delivery Time 

  • An estimated delivery time will be provided to you once your order is shipped. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. 
  • Unless there are exceptional circumstances, we make every effort to fulfill your order within 2-3 business days of the date of your order. Business day means Monday to Friday, except holidays. 
  • Please note we do not ship on weekends or holidays. 
  • If expedited delivery time is required for your order, contact our sales staff directly. 

Shipping Costs 

  • For smaller items (parts, filters, etc.) standard shipping is included with purchase. For other products, shipping costs are based on the weight of your order and the delivery method (usually less than truckload (LTL)). To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. See special instructions below if receiving an LTL or freight shipment. 
  • Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. 
  • Additional shipping services at additional cost: 
  • Liftgate ($100). For larger items shipped LTL, a liftgate may be required unless a loading dock is available at the point of delivery to bring the item to ground level. 
  • Inside Delivery (Price varies based on location and circumstances). If inside delivery is required, a sales representative will reach out to coordinate and quote a service cost. 
  • Sales tax is charged according to the province or territory to which the item is shipped. 

Items Damaged in Transport 

If there is any damage to the packaging on delivery, contact customer service immediately at sales@aldevra.com / 269-350-1337. 


LTL (Freight) Special Instructions and Information 

** Please note: We are unable to accept returns due to freight damage!! ** 


You are responsible for inspecting and notating any damage at the time of delivery!! 


Shipping Info: 


  • A reliable contact phone number is needed to coordinate delivery. 
  • It is your responsibility to inspect all shipments for damage BEFORE YOU SIGN for the shipment. If the item is damaged, you need to alert the shipping company immediately, and DO NOT SIGN for the item. 
  • THE BEST RULE OF THUMB WITH FREIGHT DAMAGE IS: 
  • "IF IN DOUBT, REFUSE THE SHIPMENT!" 
  • What is freight delivery? 
  • Freight delivery is required when merchandise is too large or heavy to be delivered by UPS or USPS. These items are delivered to your locations via a tractor trailer. Standard Delivery does not include unloading the merchandise or delivering it inside of your location. You are responsible for offloading the merchandise and bringing your merchandise inside of your location. Please contact us if you require special handling. 
  • What is terminal delivery? 
  • Terminal delivery is where the freight company delivers your shipment to their closest freight terminal (usually in the closest urban area) and you receive the shipment at their terminal. 
  • Why would I use terminal delivery? 
  • By accepting your shipment at the terminal you can save residential and lift-gate delivery fees. You can also save high local delivery fees if you live in a remote or hard to reach area. 
  • How does insurance work with freight shipments? 
  • Every freight shipment is insured. But to collect the insurance on damaged goods the receiver MUST INSPECT THE SHIPMENT BEFORE SIGNING FOR IT! Legally, when Aldevra signs the shipment over to the freight company, the freight company owns it. When you receive the item and sign for it, you own it. Therefore, it is imperative that you carefully inspect your shipment for any damage. If there is any damage at all you must note the damage on the freight bill. This is the only way you will be compensated for the damage!! 
  • What should I look for when inspecting my shipment ?? 
  • A very small amount of freight shipments arrive damaged, but be sure to inspect your item when it arrives. The most common cause of damage is the fork-lift so pay special attention to holes poked in the packaging and to the bottom 18" of the shipment. Inspect the outside of the packaging to look for dents or crushed corners. If you see anything even slightly suspicious carefully remove all packaging and inspect the item. The driver may be impatient but that beats having to settle for a damaged item. Unlike FedEx or UPS, if you sign your Freight bill free of any claims then you have little recourse if you later discover that it is damaged. 
  • What if my item is damaged? 
  • You have two options. You can note damage on the freight bill and accept the item anyway, or you can refuse the shipment. 99% of freight damage is cosmetic. If you sign the freight bill damaged then the freight company will replace your item, approve reimbursement for parts and repairs, or provide compensation depending on the damage to your item. This is often the best option if you need to get your item operational and the damage is cosmetic. If you refuse the shipment, it will be returned to us, and we will ship a replacement as soon as possible. This may take some time due to stocking issues and transit times, but this is usually the best option if your shipment is damaged beyond repair. If you accept your shipment in a damaged state, it is very important that you call the freight company immediately to schedule an inspection and file the freight claim, you should take good pictures from different angles of the item and the packaging, and you should save all packaging material. 

 

Questions 

If you have any questions about the delivery and shipment or your order, please contact us via website or email sales@aldevra.com.  


General Instructions for Inspecting Shipments Prior to Acceptance 


To ensure you receive your shipment in perfect condition, please follow these detailed steps when your shipment arrives: 

 

Before the Delivery 


  • Prepare for the Delivery: Ensure someone is available to receive the shipment at the scheduled delivery time. Have a camera or smartphone ready to document any issues. 


Inspect the Packaging 

  • Examine the Exterior: Before signing for the delivery, carefully inspect the outer packaging for any visible signs of damage, such as dents, tears, punctures, or water damage. 
  • Check for Tampering: Look for any signs that the packaging has been tampered with, such as broken seals or tape. 


Verify the Shipping Label 

  • Match the Details: Ensure the shipping label matches your order details, including your name, address, and the contents of the package. 


Open the Package Carefully 

  • Use Proper Tools: Use scissors or a box cutter to open the package carefully, avoiding damage to the contents inside. 
  • Inspect the Pallet: If the shipment is on a pallet, check that the pallet is intact and that the items are securely fastened. 


Inspect the Contents 

  • Check Each Item: Remove each item from the packaging and inspect it for any damage. Look for cracks, scratches, dents, or missing parts. 
  • Compare with Packing Slip: Verify that all items listed on the packing slip or order confirmation are present and in good condition. 


Document Any Issues 

  • Take Photos: If you notice any damage or discrepancies, take clear photos of the packaging and the affected items from multiple angles. 
  • Note on Delivery Receipt: If there are any issues, note them on the delivery receipt before signing it. If the delivery driver is present, inform them of the damage and ask them to acknowledge it. If a receipt is not required, this step can be omitted. 


Refuse the Shipment if Necessary 

  • Severe Damage: If the damage is severe, you may refuse the shipment. Inform the delivery driver and contact our customer service immediately. 


Contact Us Immediately 

  • Report Issues: If you find any problems with your shipment, contact our customer service team within [number] days of receiving your order. Provide your order number, a description of the issue, and any photos you have taken. 
  • Contact Information: You can reach us at sales@aldevra.com or via [website: contact us]. 


Keep All Packaging 

  • Retain Packaging: Keep all original packaging materials until the issue is resolved. This may be required for returns or claims.